1st Line Support Engineer - Great Sankey, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Great Sankey, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

1st Line Support Engineer

Fully Remote

£22,000 - £28,000 DOE

Primary responsibilities:


  • Answer helpdesk calls
  • Help customer with 1st line issues such as password reset
  • Setup of hardware i.e. printers, mobile phones, desktops, laptops
  • Work as part of projects to rollout antivirus and other security software where required
  • Creating tickets on PSA
  • Creating quotes
  • Remote support for customers
  • Onsite support for 1st line tasks such as setting up desktops/laptops

Desirable skills / Personal qualities:


  • Quick learner
  • Confident and professional on phones and in person
  • Some IT knowledge a plus
  • Good communications skills
  • Work of own initiative
  • Ability to work logically when faced with IT issues
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