Senior IT Support Engineer - London, United Kingdom - Camascope (formerly named VCare Systems)

Description

Job Description

Role Title: Senior IT Support Engineer

Reporting to: CTO

Location: Farringdon, London (Hybrid)

Job Type: Permanent

About us

Camascope is a fast-growing technology company focused on empowering the care and medication sector with technology. We are a team of talented, caring, and ambitious individuals who are committed to making a difference in care. Our ecosystem connects pharmacies, care homes, and doctors to improve the lives of many.

There has never been a better time to join Camascope. Our team is growing and our product is reaching more users and partners every day. You will join a collaborative and passionate team. We love solving real problems and are committed to building the highest-quality solutions. If you are eager to make a meaningful impact in healthcare and thrive in a fast-paced start-up environment, Camascope will be the perfect place for you.

What you will work on

As a Senior IT Support Engineer at Camascope you will be a key influence on the smooth effective and secure running of the company and its teams as we continue to train out our products to customers, improve our software stack and add features to our successful care and medication products. We are just at the beginning of our journey so you may also be involved in helping to hire, mentor and provide guidelines to future IT Support Engineers joining the team. We are looking for someone who enjoys solving IT problems through pragmatic troubleshooting whilst supporting the growth and increased IT maturity of the company.

We are seeking people who are excellent communicators, proactive collaborators and able to break down complex requirements to then go on to design and put in place sensible, modern and scalable software and hardware solutions. In addition, we are looking for experienced and adaptable support engineers who can begin with a simple approach to solving problems and iterate it to full featured, well designed solution, that can continue to perform well and be evolved as the company matures and as new needs are identified; whilst also setting the standard of how we work and supporting the capability of all our teams.

Responsibilities:

• Maintenance, security compliance and support of company issued IT devices including laptops, phones and tablets and company software services (Microsoft365, etc)
• Peripheral support such as printers, docks and meeting room conferencing equipment.
• Wired and wireless networking setup and troubleshooting (including VPN and security solutions)
• Keep our customers and care home patients at the heart of everything we build and deploy
• Strong self-starter and able to prioritise and organise own workload
• Good communication and collaboration skills (written and verbal) for dealing with a range of technical and non-technical team members and customers.
• Make significant contributions to technical decisions and the IT roadmap
• Have both a learning and teaching mindset, and actively mentor others in the team
• Troubleshoot and debug complex issues, identifying root causes and implementing effective solutions.
• Device fleet lifecycle management (from initial setup, day to day management, through to secure decommissioning)
• Able to work well with both on-site and remote teams to build strong effective relationships, troubleshoot issues and improve our IT landscape
• Work closely with the CISO to ensure we meet our IT security and compliance needs

Requirements:

• 5 or more years of industry experience as an IT Support Engineer
• Experience with a range of Platforms/Operating Systems (Windows, Mac, Android, iOS) plus the associated tooling for managing these devices (MDM solutions such as InTune, AirWatch, Jamf, etc)
• Well versed in managing productivity SaaS/Cloud tools such as Microsoft365 and the associated IAM configuration
• Strong troubleshooting and fault resolution skills with a fix forward and learn mindset
• Good understanding of network topologies and information security.
• Capable and comfortable working with task/ticket management solutions
• This a foundational team member role, as the first key full time person in this role you will be helping to shape the future of our IT strategy

Bonus points for:

• Previous experience in early-stage start-ups or scale-ups
• Having worked in Health Care or Pharmacy tech previously
• Have previously lead (or been a key influential member of) a small to medium team and have a solid understanding of leadership responsibilities and people growth
• A working knowledge of ITIL
• CompTIA A+ or equivalent