IT Support Analyst/Engineer - London, United Kingdom - Vertus Partners

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    Job Description

    A leading Asset Manager with a global presence are currently looking for a 1st/2nd line Support Analyst/Engineer.

    These roles are pivotal in providing front-line support to a diverse user base, encompassing VIPs, traders, operations, finance, portfolio management, marketing, and more.

    Key Responsibilities:

    • Deliver prompt and effective 1st/2nd line support to users, resolving technical issues related to desktops, applications, and peripherals.
    • Manage user setups, desk moves, and other routine tasks to ensure smooth operations.
    • Collaborate with the wider Technology team to escalate and resolve complex technical issues.
    • Act as a point of contact for user inquiries, providing clear communication and exceptional customer service.
    • Proactively contribute to BAU support activities, emphasizing timely issue resolution and user satisfaction.
    • Participate in project work, such as office rollouts and Microsoft online migrations, as assigned.

    Requirements:

    • Minimum of 2 years of experience in a similar financial services environment, demonstrating a solid understanding of front-line support operations.
    • Proficiency in typical Windows environments, including user setups, desk moves, and troubleshooting.
    • Familiarity with scripting languages is desirable but not essential.
    • Strong communication skills with the ability to interact effectively with users at all levels of the organization.
    • Ability to work autonomously as well as part of a collaborative team.
    • Flexibility to work occasional out-of-hours shifts and weekends, as required.
    • Shift Pattern:
    • Coverage is required from 7:30 am to 5:30 pm and will be split into two patterns: 7:30 am - 4:00 pm and 9:00 am - 5:30 pm. Out-of-hours work may be necessary on occasion but will not be regular, and weekend work will be very occasional.

    If you are passionate about technology, thrive in a fast-paced environment, and are committed to delivering exceptional support services, then please apply.