Community Manager - Merseyside, United Kingdom - JLL

Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Title: BTR Community Manager

The overall purpose of this job is to be responsible for maintaining the quality standards of a residential development. This role is responsible for assisting the General Manager in the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, across a group of buildings. The role may be required to work flexible hours with on-call requirements.

Key Responsibilities:

Customer service | Building management | Fire safety | Health and safety | Site security | Preparation of units for marketing through to move in | Property maintenance.

Key Responsibilities

• Provide exceptional customer service to both current and prospective residents.

• Address day-to-day enquiries promptly and efficiently throughout residents' tenancy.

• Welcome residents upon move-in and ensure their apartment meets standards before occupation.

• Maintain front-of-house standards and uphold the upkeep of communal areas.

• Conduct viewings for potential residents where necessary

• Proactively solicit feedback from residents to enhance our performance.

• Assist residents with maintenance requests and address any defects promptly.

• Support home inspections and assist with necessary arrangements and monitor vacant/void properties as per the clients' insurance policy, where applicable. Implement regular inspection programmes in compliance with insurance and regulatory requirements.

• Manage general administration tasks and maintain records, including inventory bookings, check-out reports, and filing tenancy paperwork and legal documents, ensuring resident accounts are regularly audited and updated in our property management system.

• Maintain comprehensive records of all communications, including emails, conversations, requests, and complaints, using our Property Management System.

• Support the General Manager in ensuring Health & Safety compliance and maintain comprehensive records within the system

Skills Required

• Excellent verbal and written communication skills

• Excellent organisational skills and time management

• A can-do attitude

• A desire to always deliver the best service and put our residents first

• Previous customer service experience necessary

• Property experience essential

Measurables:
Occupancy
NPS score from tenants
Income Vs Expenditure

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.