IT Support Analyst - Greater London, United Kingdom - VirtueTech Recruitment Group

Description

Job Description

IT Support Analyst | Fintech | London City, On-Site | up to £45k + Benefits, Bonus

Please note that this role does not provide VISA sponsorship

Recognised as one of the best places to work by Great Place to Work UK, our client, a Digital Wealth Management house requires an IT Support Analyst to join the London-based offices.

As the Technical Support Specialist, you will be a vital link between the company's stakeholders, which include those from operations to product, ensuring that the company's systems are functioning and providing the technical solution that their product promises to deliver.

Being a versatile Technical Support Specialist, you will fulfil a pivotal role within the team, encompassing technical support for internal staff, onboarding of new employees, and maintenance of internal systems like CRM.

Additionally, this role entails providing second-line support for their specialised external applications.

If you have an interest in SQL, or you've dabbled in it, then this role will give you the chance to work with it a lot more too.

You will be responsible for:

• Providing timely technical support and assistance to internal employees via in-person support, ticketing system, phone, or email.
• Troubleshooting technical issues related to hardware, software, network connectivity, and internal systems, escalating complex issues to appropriate teams when necessary.
• Maintaining and updating internal documentation, knowledge base articles, and FAQs to facilitate self-service resolution for common technical issues.
• Collaborating with IT and other relevant teams to implement solutions, upgrades, and improvements to internal systems and infrastructure.
• Assisting in the onboarding process for new employees, including setting up accounts, providing technical orientation, and ensuring access to necessary resources and systems.
• Providing 2nd line support for our custom external applications, diagnosing and resolving technical issues to ensure smooth operation for our customers.
• Supporting and administration of internal systems such as CRM, ensuring data integrity, user access, and system functionality.
• Conducting training sessions and workshops to educate internal employees on best practices, new technologies, and internal tools.
• Identify opportunities for process improvements and efficiency gains within the IT support function.

The Salary for this Technical Support Specialist role is paying up to £45,000 on base + Benefits Package and Bonus.

The company is based in London City, with easy access to major stations including Liverpool Street and Bank. They operate a fullyon-site working model, and this role is critical to that element of business.

Because the company is opening a US-based Operation, there is some cross-over with US business hours, so the core business hours start at 7am.

Essential Requirements:

• Previous experience in an internal technical support role or similar position with a minimum of 2 years of strong IT Support experience.
• Exposure to C# and SQL Support Queries would be great.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Confidence in addressing internal inquiries and providing solutions in a professional manner.
• Strong problem-solving skills with the ability to diagnose and troubleshoot technical issues effectively.
• Solid understanding of hardware, software, operating systems (Windows, macOS), and basic network principles.
• Experience with Microsoft 365 suite, productivity tools, and internal systems (e.g. CRM) is preferred.
• Experience providing support for custom applications is a plus.
• Experience or Exposure to any of the following technologies, tools, and languages is a plus: Azure, C# .NET, SQL, Postman, HubSpot, TestRails, HTML, JavaScript, 3CX.

If you are interested in applying for this Technical Support Analyst Role, please respond to this ad with your updated CV or send it directly to