Billing Administrator - Antrim, United Kingdom - SSE

SSE

Verified Company

Antrim, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

Base Location:
Belfast

Salary:
£22,500 - £26,500 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern:
Permanent | Full Time | Flexible First options available

What is the Role?

To ensure we maintain high quality billing standards and compliance excellence, it is essential that we have a dedicated and motivated billing team who are responsible for ensuring these standards are maintained.

To this end we have an exciting opportunity for a Billing Administrator working within our NI gas billing department.

In this role you will:

Ensure accurate and timely routine billing, and all associated processes for all domestic and commercial customers according to billing schedules and in line with all policies & procedures, SLA's, Codes of Practice and applicable licence requirements
Ensure all daily / weekly / monthly reports and processes are completed accurately and on time to prevent delays and ensure compliance
Collaborate regularly with the Meter Reading and Customer Services teams to coordinate billing schedules and ensure updates are provided on areas billed / bills issued, to help support call management
Act as the point of escalation for internal departments and customers to assist in dealing with more complex billing queries or complaints. You'll ensure escalated billing queries from other departments are responded to within agreed SLAs, including management of shared mailboxes
Support the Billing Team Lead and wider Billing team as needed with the execution of any nonroutine billing tasks not limited to but including: debt recovery file processing, electronic billing, web bills, data corrections, rebills, billing queries, customer account reconciliations and meter upsize

What do I need?
To be considered for this role, we would love you to have:

Experience working in either a billing or customer accounts environment, using CRM systems and handling large volumes of data
Strong IT skills, with particular focus on MS Excel
Excellent numerical, analytical and organisational skills, with good attention to detail
A flexible approach, with the ability to multitask, prioritise your workload and manage time well, to deliver accurate and reliable results within deadlines
Good communication skills, both written and verbally, to successfully build working relationships and work with colleagues and customers at all levels to deliver excellent customer service

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision "
to be a leading energy company in a net zero world".

We're investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers.

We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading.

Energy Customer Solutions is made up of 2 external brands; we operate under the brands
SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland.

Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What's in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

Next Steps

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

LI-AE1

LI-AIR

LI-Hybrid