Service Administrator - Cambridge, United Kingdom - Busy Bee Recruitment
Description
Are you a highly organised office professional that has worked in the automotive sector previously or has the desire to join a local automotive company within the Service department?Start:
ASAP
Location:
Cambridge, Cambridgeshire
Salary:
£24,000 - £28,000 + Bonus options
Hours:
Monday - Friday 8:00am pm
Duration:
Permanent
Benefits: 20 days holiday plus standard BH, extra days holiday starting from 1 year of service up until 5 years' service, Vehicle discounts, pension, wellbeing options, PPE provided for all workwear, cycle to work scheme, up to date technology
Duties:
- Advising customers about necessary service for routine maintenance
- Updates customers about inspection results and make recommendations for repairs
- Preparation of invoices after service and repairs are completed
- Provide information to technicians on vehicle problems
- Dealing with customer complaints
- Diary management and making appointments for customers
- Meeting and greeting service customers
- Giving customers advise on how to retain value in their vehicles
- Providing estimates for service and repair costs
- Taking customer payments
- Providing updates to customers via telephone on their service
- Ensuring that vehicles are parked in correct collection bays
- Keeping service menus and pricing guides up to date
- Answering a busy telephone
- Keeping the service area clean and tidy
Skills and Experience Required:
- Previous automotive experience desirable (either sales, reception, or service)
- Confident telephone manner
- Ability to use various computer systems with ease
- Confident at multitasking
- Able to cross sell and upsell when required to assist team sales targets
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