Key Account Director - Milton Keynes, United Kingdom - ISS Facility Services UK

Description

• Strong Senior level industry salary and package
• Monday to Friday
• Hybrid role - Office based role at Milton Keynes, with some travel and homeworking

Here at ISS, as one of the UK's premier Facilities Management (FM) providers, we are looking for a Director to join our national Key Account, with the customer in corporate banking.

The account is high value and high profile, we work across Hard and Soft services lines covering the client's corporate estate which include brand new builds and older sites, from head office to a Data Centre

We have established service teams on the account, from front line placemakers to supervisors and managers in place. You will lead a small team from Hard and Soft FM, with some indirect reports.

The Key Account Director (KAD) is responsible for the tactical and strategic delivery, as well as the workplace experience and creating memorable moments in line with touchpoints and other key ISS initiatives.

You would specifically accountable for ensuring the delivery model remains in line with the customers' needs, managing resource, managing key stakeholder relationships (internal & external), managing compliance & risk and developing the communication & relationship strategy. It is important that they can show a high level of commercial awareness and business numeracy and translate this to both customer and ISS business objectives.

This Account has a high strategic value to the employer and therefore requires an individual who can excel under pressure and operates confidently when communicating directly to executive members.

This is a fantastic opportunity for a senior leader within FM to further test themselves on a major account for a world renowned employer.

Actions will include:

• Overall responsibility for the operational, commercial and safety performance of a major Key Account Customer (circa £36m revenue) with presence across the United Kingdom
• Achievement of internal Commercial Key Performance Indicators, to include, but not exclusively:
• Organic growth / revenue
• CUCB profit %
• Cash Conversion %
• Customer Net Promoter Score
• To lead by example, motivate and direct team and front line staff
• Ensure that a strong safety culture exists across the contract, with adherence to company processes for risk assessment, training, safe working, accident reporting and investigation (to include root cause analysis)
• Effective management of customer relationships to ensure regular contact is maintained and service delivery expectations are achieved to contractual levels
• Own the relationship framework for this key customer, ensuring effective relationships are in place at all levels within the businesses.
• Promote quality customer communications.
• Encourage a safer culture for everyone in the organisation in everything you do every time you do it
• Direct and control all HSEQ related matters, ensuring the IMS is embedded throughout the contract whilst maintaining and progressing this with the team
• Ensure ALL employees embrace the culture of the customers they support

We need from you:

• Senior leadership experience within FM, ideally having led a major Hard and Soft services account, with volume capital projects above base
• Suitable level of industry certification

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaces