Claims Handler - Accrington, United Kingdom - Davies Group

    Davies Group
    Davies Group Accrington, United Kingdom

    2 weeks ago

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    Description

    At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

    • Reward platform – discounts for over 800 retailers
    • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
    • Development, training, and professional qualifications

    Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

    Please Note: This is a hybrid role where you will be required to go into the office at least one day per week.

    What will your day look like:

    • To effectively and efficiently manage a caseload of pre-litigated motor claims including personal injury from inception to settlement
    • To support delivery of consistently high levels of service and productivity
    • To work closely with colleagues within the firm to deliver consistently high levels of service
    • To input accurate data and ensure data maintenance
    • Interact and communicate with clients

    Abilities And Knowledge:

    • Experience of dealing with motor personal injury claims under the predictive costs regime is desirable
    • Experience of the OIC and MOJ portals
    • Pre-litigation experience
    • Experience of using Microsoft Word, Excel and email
    • Customer service experience
    • Excellent attention to detail
    • Negotiation skills
    • Communication skills
    • Organisational skills

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