Customer Engagement Executive - London, United Kingdom - Handle Recruitment Ltd

Handle Recruitment Ltd
Handle Recruitment Ltd
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Sector:
Careers in media & events

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Type: hybrid

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Contact: Danielle Clarke

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Duration: 6 Months

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Expiry Date: 18 January 2023

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Job Ref: 547657

As the Customer Engagement Executive your responsibilities will include:

  • Be the first point of call for the agencies and companies entering work for the awards
  • Take on a customer centric approach using telemarketing skills to contact existing and new customers from the creative communications field i.e. mainly advertising/ PR / media agencies and production companies
  • Generate entries for the festival by helping customers understand the Awards structure, rules and entry process
  • Become an expert on the entry system, website and downloadable documents to be able to assist customers with general and specific queries
  • Inform customers of new initiatives within the Awards and encouraging entrants to begin the entry process as the deadline approaches
  • Regular meetings with your team and manager to report on progress and feedback information
  • Assist the Awards team in tasks and client relations associated with withdrawals and entry changes


  • Potential

  • Onsite customer service for Award winning delegates and attendees of the awards ceremonies


  • Potential

  • Onsite logistics and events work for Awards related tasks
To be successful in the role you will have:

  • Customer engagement experience in areas such as telemarketing, market research or retail
  • A passion or active interest in creative areas such as marketing, advertising, media or events
  • Availability to begin a temporary role in February with flexible hours, with the potential of travelling internationally in June


Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

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