Night Supervisor - London, United Kingdom - Basil Street

Description

#Join Our Happiness

Are you the type of
person who gets out of bed on the right side daily? If so, we'd like you to
come and join our happiness as Night Supervisor.

As an employer who
cares, you will be provided with tailored development plans, training, and
apprenticeship opportunities to develop your career

Joining our
independently owned property as a Night Supervisor, you will help
to build a supportive and social place, where we can all be at our best while
receiving the following happiness perks:

• Service Charge
• Employee discounts of up to
  50% on food & beverage and spa treatments across our sister properties
  (Landmark London and K West Hotel & Spa)
• Employees and Friends &
  Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and
  laundered complimentarily
• Refer a friend bonus
• Workplace pension schemes
• Employee recognition schemes
  and Social Committee events including gala dinners and much more

As a Night
Supervisor, you will be working within the within our Basil Street
family. You will report directly to the Operations Manager and Director of
Rooms.

Key Duties and
Responsibilities:

• Be present
  in the lobby when required, greeting and assisting guests in a polite and
  friendly manner in line with our LQA & AA Standards
• Perform all
  check-in and check-out tasks.
• Ensure that all ad-hoc information provided to the
  guest is correct and reliable
• Be familiar with up to date the Apartment's offers and
  services.
• Always maintain confidentiality of guests.
• Anticipate guest needs, providing personalised service
  to our guests by using guest history where possible.
• Always maintain a positive approach, especially when
  handling any issues or guest complaints, providing solutions promptly and
  effectively
• Provide, all
  standard porter services for the guests in line with SOPs and LQA standards
• Undertake
  general office duties, including correspondence, emails, filing and switchboard
  to ensure the smooth running of the reception area.
• Read the
  Handover and Shift logs at the commencement of each shift and complete entries
  as appropriate according to the operational procedure.
• Oversee
  courier, postal and other deliveries for all incoming and outgoing goods.
• Assisting
  guest with any special requirements throughout their stay
• Maintain all
  equipment to an excellent standard, keeping apartments always clean and tidy.
• Maintain
  exceptional standards for front-of-house presentation.
• Present a well-groomed and professional clean
  appearance at all times. Remember, your appearance reflects your
  professionalism, and you never get a second chance to make a first impression.
• Periodically
  deep clean scheduled areas.
• Complete monthly
  health and safety checks and assist in accurate regular apartment Health and
  Safety inspections.
• Ensure the
  highest security standards are stringently adhered to regarding guests',
  colleagues', and apartment property.
• Comply with
  and ensure that all Safe Systems of Works (SSOW) are always adhered to and
  report any maintenance issues accordingly.
• Follow
  manual handling guidelines.
• Attend all required training and
  take an active role in developing the department and yourself.
• Actively seek constructive
  feedback for personal development and self-improvement.
• Constantly
  review working processes and offer relevant suggestions to the management
  in a timely manner to improve Apartments services.
• Attend meetings, job chats and forums which
  will benefit you, our guests, and the business
• Be available for duty as per the Rota business requirements, as well as
  being flexible to short notice shift changes
• Good Opera
  Cloud knowledge and competence in check-in, check-out, and night audit duties.
• To
  be fully aware of all roles within the department to cover any absences if
  necessary (day and night)
• Report directly to and communicate constantly
  with the Operation Manager
• To
  ensure Data Protection and PCI compliance are always in place

Basil Street
Apartments is based at Knightsbridge, London SW3 1AX and the closest tube
station is Knightsbridge on the Piccadilly line underground.

We're more
concerned with what's in the glass not whether it's half full or empty so come
and pour some happiness into yours by joining our family

All applicants must be legally eligible to work in the UK.