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Solihull

    Engineer - Software Engineering - Solihull, West Midlands, United Kingdom - FLAGS Software

    FLAGS Software
    FLAGS Software Solihull, West Midlands, United Kingdom

    2 weeks ago

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    Description

    Negotiable | Contract Type:
    Full Time, permanent

    Solihull, West Midlands, B90 4SB As the Software Implementation Engineer, the primary objective of this role is to provide technical support to clients pre and post implementation, troubleshooting technical/user issues and cover system configuration, documentation and testing.

    The software Implementation Engineer will spend a large portion of their time working for the Business Analyst, supporting the delivery of solutions to new and existing clients.

    The Software implementation Engineer will work hand-in-hand with their peers in the Operations Team taking ownership of customer queries, as well liaising with Development, Sales and Service teams to aid resolution of customer and internal issues.

    This is an exciting opportunity to be part of a dedicated team of 15 staff who are responsible for the support, development and implementation of the leading quality inspection and process improvement software solution-FLAGS Software.

    Our customers are world class manufacturers in a variety of sectors including automotive, marine, and modular houses to name but a few.

    Provide world class product and technical support for end users and colleagues, ranging from system/software installation and setup, to in-depth issue analysis and database interrogation
    QA and Development, to assist in resolving problems with software products and customer issues
    Provide pre and post project/software implementation support
    Provide On-call support to key clients on a rota basis (after 6 month probation and training)
    A background or keen interest in IT
    Flexible and adaptable in regards to product advancements, workload and nature of issues on a day to day basis
    Ability to conduct research into software-related issues and products, with strong problem-solving skills
    Highly self-motivated and directed, with a solid work ethic and an emphasis on quality and process
    Desirable – Proficiency in Microsoft SQL Server and SQL Database interrogation

    FLAGS Software Ltd was founded in 1989 in Solihull, UK and provides a wide range of software solutions to industries including automotive, small manufacturing and contracting.

    25 days annual leave
    Bonus holiday day on your birthday
    Flexible working with home working up to 2 days per week if required
    Company pension scheme at a contribution rate of 3% employer/5% employee
    Up to £30 per month for gym membership/life enrichment
    Life assurance equivalent to 4 x annual salary
    Staff Perkbox subscription providing attractive discounts with retailers/services
    Payday Pizza- eat for free on payday
    Attractive, modern offices with great facilities and a welcoming environment
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