IT Support Assistant - London, United Kingdom - Bell&Clements

Bell&Clements
Bell&Clements
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
IT Support Assistant
Location
London, United Kingdom


Introduction


Bell & Clements is a specialist insurance company offering expertise in underwriting, broking and capacity management provisions for Excess and Surplus (E&S) lines insurance solutions.

The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd's, US and international markets.

Bell & Clements has been part of the Munich Re Group since 2007 and is a registered Lloyd's broker.

There are over 150 staff based across the London headquarters and two U.S offices in Virginia and New Jersey with close collaboration throughout.

Bell & Clements offers industry-leading technology solutions that benefit both customers and inhouse processes. As part of the Munich Re Group enables an inclusive culture with an established employee benefits programme.

Your job


Purpose of the Position
You will provide first line support to users across our multiple offices.


You will develop additional skills and enhance your technical knowledge in areas such as Windows Server OS, VMware, MS operating systems as well MS Office365.


Profile:


The Role

  • You will provide first line support to all users.
  • Ensure Maintenance of Network and all LT. Equipment.
  • Responsibility for maintaining satisfactory levels of consumables.
  • Assist IT Support team
  • Ensure systems are reliable and satisfactory backups are produced and maintained.
  • This varied role is based within the Information Technology department.

Overview

Responsibilities

  • Work independently.
  • An ability to complete tasks promptly.
  • Help internal staff, managing the issue from identification, support and ultimate resolution.
  • Assist First Line support for Hardware and Software when needed.
  • Maintain and log helpdesk calls.
  • Help set up new users and remove leavers from the network.
  • Support Desktop PC Building and Imaging.
  • Assist IT Support team
on Business Continuity Scenarios and Invocations


Key Skills and Experience

  • Assess problems highlighted from a variety of channels.
  • Problem solver, and plan to avoid problems in the future.
  • Experience with the dynamics of a small team.
  • Organised and able to prioritise.
  • Ability to work with different teams and discuss issues in a technical context.
  • Experience with customer service.
  • Knowledge on Microsoft Operating systems, both server and client.
About us


Terms and Conditions

  • This position is offered on a 6month FTC basis and is office based in London with reporting line to the IT Manager.

Benefits
**Equal Opportunities
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