Field Service Engineer postcode area SN - South West England, United Kingdom - Vaillant Group U.K. Ltd

    Vaillant Group U.K. Ltd
    Vaillant Group U.K. Ltd South West England, United Kingdom

    3 weeks ago

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    Description

    WHAT YOU WILL DO

  • Reporting to the Field Service Manager, you will carry out Servicing and Repairs on Vaillant Group brand products.
  • This role will include fault finding on breakdown call outs and system work repairs.
  • Deliver Customer Service Excellence at every opportunity.
  • Work towards KPI's and support our Sales Department.
  • Follow procedures and processes set by Field Service and support Field Sales Initiatives.
  • All activities above will be supported by a well-established team of Operational Support Technicians and training department.

    • WHAT YOU BRING ALONG

  • The successful candidate will hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
  • Excellent customer service skills.
  • A high level of technical knowledge of the domestic gas range of group products and have effective communications and IT skills.
  • An extremely flexible and adaptable approach is required to ensure our customer's expectations are exceeded.
  • This position requires a highly motivated individual from a field engineering background, whose knowledge and ability to understand and balance customer expectations with stakeholder needs will result in customer service excellence.
  • The candidate must have an interest to grow their skills and knowledge to carry out work on any developing future technologies such as Renewable and Commercial products.

    • WHAT WE OFFER

  • We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.
  • For our employee's peace of mind, we provide a death in service benefit and the option of subsidised private health care.
  • We are passionate about the world we live in and climate change, for this reason we offer all employees the opportunity to join the cycle to work scheme.
  • We want to help all our employees reach their career potential to support this we provide extensive training for all employees.
  • We care about the health and wellbeing of our employees and have an Occupational programme in place to support them.