Customer Service Representative - Newcastle upon Tyne, United Kingdom - Alexander Mann Solutions

Description

We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring.

On behalf of Tesco Bank, AMS are now looking for
Customer Service Representatives to work in their
General Insurance team based in
Newcastle.

Great customer service is everything to Tesco Bank. We think it's what the people who shop at Tesco deserve. So, just like our colleagues at the checkout, we want to serve our customers a little better every day. It makes the difference between blending in with the crowd and standing out as a bank that people love.

Join us at our Newcastle office in our Customer Service teams, and it's the difference you'll make day after day.

The Role:

As a Tesco Bank Customer Service Representative, you'll be at the forefront of our business and representing our brand. You will be interacting with customers to provide information in response to inquiries about products and services. You may also be required to handle and resolve customer complaints.

With every call we take, we have a fresh chance to turn everyday money matters into an exceptional experience and to elevate our brand in the marketplace.

Colleagues in our
General Insurance department support Tesco Bank customers with their home and motor insurance needs.

You will be supporting customers who hold a policy with us and servicing their needs, including making changes to their policy.

• Using your excellent listening and rapport building skills to provide an outstanding customer service
• Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
• Using your own judgement to resolve customer queries appropriately
• Educating customers on the full range of products and services we offer don't worry, full training will be provided to ensure you are a Tesco Bank expert
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions
• Entering customer data into our Customer Relationship Management system to ensure we have the relevant contact information

What you'll bring

We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us at Tesco Bank.

• Customer Service experience from retail, hospitality, leisure or a call centre environment
• Communication, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• The passion to deliver a truly excellent customer experience

Why Tesco Bank?

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals.

It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself.

The people make Tesco Bank, and we take pride in what we achieve together.

• Blended working model (to be discussed with your manager following successful completion of training, induction, and competency of role)

Our client will only accept workers operating via a PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

Job Type:
Temporary contract


Benefits:

• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (required)


Work Location:
One location