Content Designer - Glasgow, United Kingdom - Student Loans Company

Student Loans Company

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £32,500 - £42,000

A Civil Service Pension with an average employer contribution of 27%
Job grade:
Other
Contract type:
Fixed Term
Length of employment:
12 Months
Business area:
SLC
Product, Customer and External Relations
Type of role:
Digital
Working pattern:
Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Darlington, Glasgow, LlandudnoAbout the job

Job summary:

Student Loans Company is a nonprofit making Governmentowned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.

Job description:

Content Designers lead the design of content for digital services for SLC's customers and internal users.

They represent the needs of target audiences including citizens, SLC staff, and staff at Higher Education and Further Education Providers as well as internal SLC staff, in supporting the experience of each stage of customer and internal user journeys with content that is clear, accurate, usable and accessible.

Your duties will include creating, editing, posting, and updating content for SLC services which is accurate, timely, high quality and based on insight and the results of user testing.

It will be relevant to the audience, easily understood, optimised for search engines following the SLC style and tone of voice.

You will measure the effectiveness of that content and identify opportunities to improve content

SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.

Person specification:

Experience of writing content for digital formats with the ability to create content that is accessible and usable, with an understanding of writing for assisted digital users
Excellent teamworking skills with the ability to work collaboratively on multidisciplinary teams and explain content design choices to business SMEs
Experience of deriving insights from analytical data and using that to inform content improvements
Experience of working with UX teams to identify usability issues and address them with recommendations
Experience of Digital Service Design and delivery in either the public or private sector, including balancing user needs with business objectives
An understanding of different media formats (social media, video content, etc) and how to use them to enhance content delivery
Experience across multiple phases of a Service Design and Delivery lifecycle
Experience working in a complex stakeholder environment, building relationships across boundaries and working collaboratively to manage conflicting demands
Relevant academic and professional qualifications or equivalent experience and capability

Benefits:

Alongside your salary of £32,500, Student Loans Company contributes £9,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

In addition to salary we offer a range of benefits from which you can choose to add to your total package.

Here are just some examples from a list of many:

28 days annual leave plus 8 public holidays
Option to buy/sell up annual leave
Flexitime and enhanced flexible working options available
Option to join the Civil Service pension scheme
Life insurance cover for 4 x annual salary
Enhanced company sick pay and family leave including maternity, paternity and adoption
Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

Things you need to know

Selection process details:

Feedback will only be provided if you attend an interview or assessment

Security:

People working with government assets must complete baseline personnel security standard (opens in new window) checks

Nationality requirements:

This job is broadly open to the following groups:

UK nationals

- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)