- Being the first point of contact for all customers in relation to housing repairs
- Taking payments, arranging repairs and maintenance, and dealing with complaints
- Mainly phone based with some live chat and email response.
- Accurately recording details into the in-house system
- Must be computer literate including MS Excel
- You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
- Empathetic and customer focused
Customer Service Advisor - Stretford, United Kingdom - Jobwise Ltd
Description
Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 3 months. This role has an immediate start paying £12.00ph initially, rising to £13.74 after training. Previous experience within customer service is essential Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook.
What will you be doing as a Customer Contact Officer / Customer Service Advisor?
If you have the following skills and experience we would LOVE to hear from you: