Operations Co-ordinator - London, United Kingdom - Veeve

Veeve

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Location:
(Hybrid) London Victoria - Office easily accessed by a 5-minute walk from the station

Reporting to:
Operations Manager

Hours: 40 hours a week

Salary:
from £28,000 per year + Benefits

Start Date:
May 2023

Responsibilities:

Coordinate and schedule tasks to ensure the smooth delivery of the daytoday operations
Trouble shooting first line guest issues for instay guests
Resource planning, ensuring people and suppliers can meet forecasted demand.
Complete required administration work
Support relationships with a diverse supply chain providing services across London.
Provide clear directions to the operations team and thirdparty contractors.
Action customers feedback and requests, liaising with Account manager and Property Mangers to ensure actions are completed.
Develop and maintain operational reports, analysing existing distribution networks to identify opportunities to reduce costs.
Communicate and give progress feedback to our customers.
Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made

Key Experience

12+ months experience gained admin, logistics or coordinating roles (luxury operations related to travel or accommodation industry is a bonus)
Understanding of customer service principles in a premium/luxury service industry
Knowledge of property management and map of London is a plus.

Skills & Personal Attributes

Creative problem solving
Active listening, verbal and written strong communication
Capable of working in a team.
Efficiently switching between tasks
Create solutions with limited information
Strategic planning and scheduling
Good time management and prioritization
Process oriented thinker
Proactive and able to manage it's own workload
Master investigator

Training and Support

You will receive all mandatory training required for your role, and the company will consider any developmental opportunities whilst you are employed.
You will be required to complete regular personal evaluations and regular supervisions will be held by the line manager

Job Types:
Full-time, Permanent

Salary:
From £28,000.00 per year

Benefits after successfully pass the probation time:

Life insurance
Medical insurance
Referral programme
Sick pay
Hybrid (working from home days)
Salary Sacrifice Car Lease
Cycle 2 work scheme
Enhanced Maternity/Paternity leave

Schedule:

Day shift
Weekend availability

Work Location:
Hybrid remote in London

Closed

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Job Types:
Full-time, Permanent

Salary:
Up to £28,000.00 per year

Benefits: