Operations Administrator - Maidstone, United Kingdom - Security and Electronic Solutions Ltd

Description

Security and Electronic Solutions Ltd specialise in design, installation and maintenance of CCTV systems and intruder alarms, security gates & barriers, access control & attendance monitoring systems.

Based in Maidstone, Kent, SAES was established in 2010 to provide advanced security and monitoring systems, combined with exceptional service to our clients.

We offer wide range of service; incorporating all aspects of the security industry. You can be sure we are a one stop shop for all of your security needs.

As the operations administrator you would be responsible for day-to-day administrative duties such as answering telephones, booking of engineer diaries, coordinating jobs, ordering of stock, and assisting customers.

In addition to supporting managing directors as well as the engineering, accounts, and sales departments.


Responsibilities:

• Answering the phone and dealing with the enquires from customers and suppliers
• Booking, managing, and coordinating the engineering diary for installations, reactive calls and planned maintenance.
• Ordering equipment and arranging returns
• Putting together job packs and carrying out the aftercare once jobs are complete
• Completing any Health and Safety requirements for projects
• Keeping the CRM records up to date, including product price lists
• Keeping the engineering call out rota up to date
• Carrying out auditing and other relevant tasks for our SSAIB and ISO9001 accreditations
• Managing and maintaining the consignment stock
• Reporting (content and format as agreed) on a monthly basis or as required
• General support of other departments such as sales and accounts
• Facilitate monthly sales/operations meetings, presenting information and making notes
• Checking engineers' expenses and overtime
• Managing of office supplies including stationary
• Adhoc tasks as required by the directors

Required Skills & Experience:

• Previous experience in an Operations administrator role, preferably from the security or fire industry
• Strong organisational, planning, verbal and written communication skills
• The ability to manage a variety of different tasks simultaneously
• Proficient in the use of all Microsoft Office Applications
• Experience with Sage (not essential, but desirable)
• Experience with CLIK Service management CRM (not essential, but desirable)

Salary:
£26,000.00-£30,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Maidstone: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 3 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person