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    Service Manager-Part Time - Doncaster, South Yorkshire, United Kingdom - Company:

    Company:
    Company: Doncaster, South Yorkshire, United Kingdom

    4 weeks ago

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    Part time £25,000 - £27,000
    Description
    Find jobs in the automotive retail industry

    Service CoordinatorLocation:

    Doncaster£25,000 - £27,000 + OvertimeMonday – Friday - DAYSMy client, a Specialist Machinery Company, is looking for a Service Coordinator to join their dedicated service team, this frontline role will encompass a variety of duties, from the distribution of breakdown jobs to service engineers, to the processing of service documentationThe ideal candidate will have the followingExperience working in a service office environment with mobile engineersAbility to work to deadlines whilst maintaining high level of attention to detailUsed to Teamwork in a fast pace environment/working under pressureGood knowledge of PC literacy, including Word and ExcelStrong interpersonal, planning, organisational, motivational skills and using own initiativeProactive approach to Problem solving / Enthusiastic / FlexibleThe role does require contact with internal Departments and External Customers / Suppliers, so excellent communication skills are a must.

    To provide and ensure an excellent customer experience. In Addition, skills to motivate/drive and support the Service team.

    The main responsibilities of the Service CoordinatorCoordinate a team of field-based Engineers, utilising company technology tools, monitor engineer efficiencies and provide customer satisfaction using Incident Management and Satellite Navigation System (TomTom)Cover during absence/holidays for Service Coordinator colleaguesTake incoming calls from Customers and SuppliersCustomer liaison/QueriesEngineer contact/Communication/SupportSupport S.C.A scheduling/Booking/CancellationsInstruct & authorise Sub-Contractors I.e.

    Tyre suppliers, coded welders etcQuotations/Estimates (within Escalation amounts)Electronic Planning Board, VOR, first fix & Log and keep update all Daily & Monthly MonitorsSupply jobs/W.I.P No's, WIP Stats, Information & close off (Invoicing)Check & monitor Job sheets/Timesheets using Daily Opps MonitorEnsure a timely and efficient flow of Out-work purchase order's /GRN's logged and forwarded to Purchase Ledger dept.

    Accurate invoicing and timely collation of job sheets to invoices before posting to customersGeneral Admin duties when required.

    Inc Reception overflow landline callsTo perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.

    If you are interested in this Service Coordinator role, please submit an up to date CV through this advert or call Harry at Kemp Recruitment.


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