Insurance Account Handler - Wallington, United Kingdom - Bickley Insurance

Description

About Us

Bickley Insurance Services Ltd is a general insurance broker, dealing with both Commercial and Personal Lines insurance policies. We are based in Wallington, Surrey and were established over 35 years ago by our Managing Director, Jeff Bickley . We have over 5,000 loyal clients and continue to develop and grow year-on-year. We are also part of the JMG Group, a top 30 UK broker, with a strong presence across the UK.

The opportunity

We have a opportunity for an experienced Account Handler to join our growing team based in Wallington. The role will support the inbound New Business division, along with serving and renewals of commercial policies.

This is a key role that will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements.

Key areas of responsibility include

• Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; New Business, Renewals, Mid-term adjustments, Queries, Premium Finance Arrangements, and Issuing Cover Notes.
• Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
• Always promoting exceptional customer care standards.
• Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance.
• Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover.
• Promoting and increasing the use of in-house premium finance.
• Supporting our Account Executives with duties where required.

What were looking for

To be successful in the role, you must have the following skills

• Previous experience in an Account Handler role within a broker environment.
• Working knowledge of insurance products (preferably commercial and personal lines).
• Experience of working to high standards of FCA compliance.
• I.T. skills including use of an insurance IT system, ideally SSP or Acturis.
• Strong organisation skills.
• The ability to work to a high level of accuracy.
• Exemplary customer service skills with the ability to build solid relationships with clients and insurers.
• Willingness to work towards Cert CII or already hold qualifications.

What we offer

• Competitive salary commensurate with level of experience.
• Company Pension scheme.
• Generous holiday entitlement, including birthday day off.
• Bupa Healthcare Cash Plan.
• Life Assurance.

Job Types: Full-time, Permanent