Technical Support Agent - United Kingdom - Oslo Bolig og Sparelag

Description

IT Helpdesk Agent


Title:
Helpdesk Agent

We also encompass a range of consumer brands and sports interests.

Are you keen to be involved in a variety of project tasks? This role combines both first line and second line desktop technical support.

You will be part of a busy team providing on-site and remote technical assistance to business customers based at Grangemouth and remote sites.

You will be required to work on-site and assist with hardware installations, computer builds, client software upgrades, active directory administration, system integrations, and other desktop related incidents and requests.

You will also be involved in project activities where Service Desk and Desktop specific skills and experience is required as part of new service implementations and upgrades.

This is a 1st Line IT Helpdesk support role, so the candidate will have to have excellent telephone and ticket logging skills as well as basic technical ability.

Troubleshooting and resolving hardware, network and client software issues.
Building, deploying and maintaining desktop computers and related peripherals.
Perform basic Active Directory administration tasks such as password resets and account unlocks
Logging tickets to 2nd and 3rd level support staff in an automated helpdesk system
Providing support and assistance for meeting room audio-visual equipment.
Knowledge of computer hardware and software
Knowledge of current Microsoft operating systems and client software
Working knowledge of helpdesk and asset management systems
Experience working in an IT Environment.
ITIL foundation level certification

Please note this role is for 6 months initially, with the potential to go permanent, so no visa applications will be considered.

Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability.

If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks.

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