Employee Benefits Administrator - Bath, United Kingdom - Clever-HR

Description

This is an excellent opportunity to join a well-respected and forward thinking Financial Services company, committed to providing the very best advice through a top-quality team - and they recognise that every member of their staff has a significant part to play. From their support teams, right up to management, they pride themselves on having the correct work ethos and culture needed to provide an excellent customer experience.

Role:

To provide administration support to the Employee Benefits Consultants and assist the team with duties. Striving to build stronger relationships with a bank of clients, adding value and pre-empting their specific requirements.

Key Responsibilities:

Customer Service

• Point of contact for all incoming calls and emails from our clients, product providers and consultants.
• Responding to internal/external requests via email and phone in a prompt and efficient manner, keeping all parties informed of progress as appropriate.
• Working with the entire Employee Benefits team to ensure that all clients receive excellent service at all times.
• Work with the Consultant and Employee Benefit Admin Team Leader to ensure that all clients are receiving the service they are paying for and expect.

Employee Benefit Administration

• Build strong, professional, lasting relationships with clients, consultants and your colleagues