Call Centre Agents - Reigate & Banstead, Surrey, United Kingdom - Huntress - Key Accounts

Description

A global insurance company based in Ipswich and Redhill are looking for a Contact Centre Agent to join their team on an initial 3 month assignment.

(Temp to Perm role) can be either location

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.

You may be required to answer queries via email and be asked to provide support to the administration and customer service team.

Performance Objectives:
Maintain and develop knowledge of pension schemes
Provide support to the administration team
Support team members during busy periods
Answer the phones and respond to members queries to set service standards
Provide an efficient, professional service to meet all client/members' needs and to promote the brand
Financial
Computer literate
Excellent customer service skills and a positive, customer focused attitudeAdvantageous

Experience in either DB or DC pensions administration would be an advantage

Experience working within a contact centre would be an advantageHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.