Full-time and Part-time Receptionist - Liverpool, United Kingdom - Ministry of Justice

Description

Late night working required, one evening per week.
This is an administrative role based within the Probation Service (PS) Directorate in HMPPS.

The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.

The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.

The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.

The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

NB:
Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.

• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
• Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
• To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
• To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
• To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and

in the absence of a line manager to support risk assessments where trained.

• To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
• Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:

o Process and update computer based and manual files and filing systems
o Use a range of computer software in providing comprehensive administration support
o To access databases for information as necessary and input information as required
o Scanning and archiving data, some of which is sensitive and highly confidential
Managing a Quality Service
Ability

• Must have proven proficiency in ICT skills across the full range of Microsoft Office applications
• Has worked in criminal justice field
• GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in commensurate role

ECDL/CLAIT or equivalent work experience to the competency level of ECDL
Hours of Work (Unsocial Hours) Allowances

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Additional Information 1 Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows.

This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.

All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Annual Leave

• The holiday year runs from 1 March.

Bank, Public and Privilege Holidays

• You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays.

These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment
Pension

• The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance
HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements.

Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so.

HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ
After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
Training
HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

• There are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
• All staff receive security and diversity training and an individual induction programme into their new roles

All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

• Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

To Shared Service Connected Ltd Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting- );
To Ministry of Justice Resourcing team (resourcing-management-.The Civil Service embraces diversity and promotes equal opportunities.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.

We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

This flexible approach to recruitment focuses more on finding the right candidate for the specific role.

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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