- To diagnose faults, make repairs and to replace modules on EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
- Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods
- The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively
- Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)
- Tools/laptop/Android phone and all other required tools are provided
- Uniform and PPE provided
- A Full UK, manual driving license is mandatory
- Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
- Experience preferred with Windows operating systems
- Experience preferred in general PC hardware and software maintenance
- Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure
- High level of mechanical/electrical aptitude
- Excellent interpersonal skills and customer facing relationship skills required
- To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts
Customer Engineer - England, United Kingdom - NCR Corporation
Description
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Customer Engineer
Location: Kilmarnock, Prestwick, Ayr
Position Summary & Key Areas of Responsibility:
Candidates profile and qualifications:
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Offers of employment are conditional upon passage of screening criteria applicable to the job