Senior Support Administrator - St Albans, United Kingdom - Red Door Recruitment

Red Door Recruitment
Red Door Recruitment
Verified Company
St Albans, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

St Albans

Salary:
£26k-£28k

Mon-Fri 9am-5.30pm with flexibility on offer
Our client is a modern firm with established roots.

They are a growing accountancy practice based in St Albans and provide a comprehensive range of services to businesses, charities, and private individuals.

They are looking for a Senior Support Administrator to join their sizeable, friendly administration team.


What's in it for you?
-
Salary: £26k-£28k
depending on experience
-
Hours: 37.5, Mon-Fri 9am-5.30pm with flexibility on offer

  • Hybrid working on offer after training period, 3 days in and 2 at home
  • 25 days annual leave + Bank Holidays
  • Opportunity to purchase further annual leave
  • Wellbeing hub exercise routines, recipes, financial & mental health
  • An outstanding work environment with easy access to the station and free parking
  • A salary exchange scheme saving on NI
  • Life assurance at 4x salary
  • Various clubs and social events throughout the year that are either free or subsidised e.g., pizza and prosecco in the park
  • Income protection insurance

Key Responsibilities for the Senior Support Administrator:

  • Creating simple word documents and sending them to clients in PDF format via the mailbox
  • Creating mail merge letters
  • Filing electronically to the paperless system
  • Updating databases and records to reflect client requests dealt with and processed
  • General administrative tasks to support the team
  • Client contact via telephone
  • Monitoring individual client Outlook Mailboxes flagging with the appropriate team member to be actioned
  • Logging client calls on to a helpdesk based system taking accurate details from the client and what issue they are facing

For this Senior Support Administrator role the employer is looking for:

  • Solid administration experience, ideally 3+ years
  • Strong IT skills, MS Office
  • Excellent organisational skills
  • Excellent communication skills, and confidence to be able to deal with people at all levels of the organisation as well as externally
  • Proactivity, ability to prioritise, and manage competing priorities, escalating matters as appropriate;
  • Impeccable integrity and diplomacy, able to deal with confidential matters appropriately.
  • A team player and willing to help other team members whenever the need arises.
  • Thoughtful and creative in looking for continuous improvements to existing processes
  • Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

Job Types:
Full-time, Permanent


Salary:
£26,000.00-£28,000.00 per year


Benefits:


  • Additional leave
  • Flexitime
  • Free parking
  • Health & wellbeing programme
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Work Location:
In person


Reference ID:
JB3306
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