Manager in opleiding - Newbury, Berkshire, United Kingdom - Vodafone

Description

Performance Manager

Location:
Newbury + Hybrid
Excellent basic salary plus bonus and Vodafone benefits
Full time 37.5 hours per week - Mon to Fri
*Hybrid

Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

You may have already heard of Vodafone - We're a leading telecommunication company in Europe and Africa.

But you might not know is that we are continously investing in new technolgies to improve the lives of milliopns of customers, businesses and people around the world, creating a better future for everyone.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.

We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions.

We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

To drive performance management in MES, leading the Performance Management element of Operational Excellence.

This includes the MES health check and performance metrics, the workforce management tool and Management Operating System, leading the Red First Retention programme and other transformation activities.

Supported by the Continuous Improvement Manager and our Data Analyst.
Oversee the efficiency and health check performance of MES, in collaboration with Operations.
Own and drive the scheduling performance within the new workforce management tool and Management Operating System.
Lead the Red First Retention programme, focusing on both organic growth and account retention.
Support the ongoing transformation of the Centre of Excellence.

Experience of driving cost savings across through reduction of duplication and implementation of Efficiencies and Innovations to process and delivery.

Experience of Benefit Management to drive performance and financial improvements.


Key performance indicators:
Commercial knowledge & understanding.

Produce monthly and annual Efficiency & Performance Reports to support all levels of Contract Governance and adherence to the MOS.

At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.