Training and Quality Lead - Northampton, Northamptonshire, United Kingdom - CCA Recruitment Group

Description

5 Hours Monday - Friday 8am-6pm, Sat 8am-1pm (1 Sat in 4 paid at double time overtime)

Managing a team of telephone advisors and driving performance

Observe and coach each advisor within your team, implementing coaching and performance improvement plans for each team member as necessary in order to improve team/departmental performance.

Responsible for holding monthly 121 performance reviews, identifying areas for improvement and setting the appropriate development plans
Holding daily and any ad hoc briefs with your team to ensure they are informed of any business changes

You'll play a key role in promoting a competitive yet fun environment contributing to the design and implementation of centre-wide incentive programmes (e.g., theme days, prizes/recognition awards) to maximise your teams' performance.

Please follow the link to apply for an immediate interview for this Contact Centre Team Leader role based in Northampton.

Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely.

The personal data contained therein will not be shared with any third parties without your express consent. Following a period of 10 years inactivity your CV will be deleted permanently from our database.