Residential Building Manager - London, United Kingdom - Canary Wharf Group plc

Description

Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Operations & Facilities Manager

Our Culture and Values:

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

Our values help us achieve exceptional results:

Excellenc e: Commit to achieving the best with integrity

Collaboration: Make use of our vast experience and knowledge to work effectively together

Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others

Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.

Innovation: Embrace change and encourage innovation

Job Summary:

The Residential Building Manager has principal responsibility for the effective, efficient & safe management of the residential building known as Newfoundland.

The role will entail supervision of staff & contractors. Overall responsibility of budget and cost management, health & safety management and acting as the main point of contact for the residents living in the building.

The Residential Building Manager will work alongside the Manager – Facilities & Operations and is supported by the Vertus Senior Management team. The role may from time to time involve providing cover for other members of the site or management team.

Annual Salary: £55,000
Closing Date: 23rd April 2024

Main Responsibilities:

MAIN RESPONSIBILITIES

Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.

Direct supervision (where applicable) of the Concierge Team and Cleaning Staff including monitoring of on-going performance (in line with CWML requirements) – including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.

To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc. in conjunction with the Vertus team (in line with CWML procedures where appropriate).

Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents' meetings to keep them informed on all aspects of management.

Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant.

Management of this facility and the data displayed in line with the GDPR.

Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).

To liaise with the Group Fire Safety & Environmental Manager and the Head of Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements.

Tenant Fire Safety Plan.

Maintenance and testing of all fire and life safety equipment.

Compliance of conditions of the Buildings Fire Risk assessment.

Compliance with current legislation and company requirements in respect of current "Health and Safety" Law.

All statutory compliance and regulations.

To promote and implement sustainability initiatives as directed by Canary Wharf Group.

To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider Vertus management strategy.

To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.

The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development.

Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).

Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.

Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.

The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.

Completion of thorough monthly inspection reports and audit of interim inspection reports as and when required

Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.

To manage the residential aspects alongside the Estate, Retail and Commercial Management teams and the Canary Wharf Contractors Limited team to provide a seamless service to residents.

To liaise with the Estate Management team on the operation of the car park and storage lockers along with the infrastructure.

To carry out other reasonable duties as instructed and directed as required. Responsible for residential property management delivered on site and provision of services as defined by the residential management agreement and leases.

Responsible for cost control (against cost estimate) and support to preparation of accounts.

Responsible for the control of staffing costs. Management supervision of all staff dedicated to the residential management operation of Newfoundland.

Coordination with the Estate Management and Customer Services Teams to provide a seamless service to residents.

Monitoring and chasaing of Resident arrears in line with timelines as set in the SOPs ensuring payments are received inline with terms of the tenancy agreements to reduce the risk of legal proceedings

To conduct routine bi-yearly visits to occupied apartments for the purpose of ensuring compliance with the obligation of tenancy agreements and action any maintenance issues or areas of concern

Oversee the end of tenancy process and deposit release ensuring the turn around of apartments is dealt with efficiently to reduce void periods.

Send ad hoc communications to Residentials to ensure compliance with obligations of tenancy agreements

Management of inventory check in and check out ensuring sufficient documentation of the condition of the apartments at the beginning and end of tenanacies.

What We Require of You:

A good overall education to 'A' Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths).

Previous experience in High End Residential Property Management for a minimum of 3 years (or other relevant experience), at management level.

IRPM level 1 or 2 desirable

Good knowledge of Building Management Systems.

An understanding of the principal aspects of legislation relating to the management of Residential Property Law with the ability to understand complex legal documentation, e.g. leases

Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments, with a working knowledge of Health and Safety requirements and legislation.

Experience of budget management, and financial reporting.

Knowledge of Section 21 requirements.

Knowledge of anti-discrimination & equal opportunity legislation.

Willingness to undertake further training as required.

Experience negotiating, instructing and managing large contracts of work.

Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative, with commitment to teamwork and the ability to function as part of a team.

Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines.

Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employees.

Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations.

Excellent IT skills.

Willingness to be adaptable and to accept the evolution of the role as the estate develops.

estate develops.

What We Offer:

Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.