IT Technician - Northampton, United Kingdom - Forterra

Forterra
Forterra
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are currently looking for an enthusiastic individual to join our Northampton team in the position of IT Technician & Service Delivery Intern.

We are passionate about helping kickstart careers through our Development Programme.

A career in IT has never been more relevant, with businesses looking to stay competitive, embed new technology and drive operational efficiencies.


As part of this internship, you can expect:

  • Exposure to professional framework methodologies such as ITIL, Agile, Prince
  • Shadowing and training experiences with knowledgeable professionals within IT Service Delivery Team (Service Desk, Infrastructure Team, Information Security) and working with our IT Projects, Demand & Innovation Team.
  • Opportunity to attend networking events and company meetings.
  • Work closely with a mentor and the senior leadership team in reviewing the current estate and recommending changes.
  • Help drive business change & Improvements with your own Ideas.
  • A dynamic and supportive work environment, as well as opportunities for growth and development.

Your duties would include but not limited to the following;

  • Troubleshoot and resolve ITrelated issues, including hardware, software, and networking problems
  • Document and track problems in a help desk system
  • Assist with the deployment and maintenance of hardware and software
  • Help revitalise the IT department to ensure it is offering the best possible service to its customers.
  • Challenge inefficient processes and practices and influence great change
  • Work with the key individuals within the IT function and central business leaders to identify opportunities for improvement in business process.
  • Assist Infrastructure Team and Head of IT Services with keeping the IT estate current and optimising the service we deliver.
  • Work with the Information Security team to ensure any possible cyberattacks are kept to a minimum.
  • Working with IT projects Team to oversee and assist in deployment of innovative solutions.
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