- Undertake an initial on the spot risk assessment and make quick decision to resolve a call
- Work to set quality standards, targets and service levels
- Maintain accurate records by logging and tracking all calls in the CRM system
- Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL's and other departments, when necessary
- Delivering and maintaining team performance targets
- Have excellent communication and interpersonal skills
- Have a strong sense of ownership
- Be well organized and able to work in a busy fast paced environment
- Have excellent attention to detail
- Good IT skills
- 25 days annual leave
- Holiday Purchase Scheme
- Private medical insurance (single cover)
- Company pension scheme (Salary sacrifice - single matched contributions to for first 2 years, up to after 2 years)
- Discounts/Cashback/Offers from major retailers
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Contact Centre Advisor - Essex, United Kingdom - Calor Gas
Description
Contact Centre Advisor
£23,400 to £23,500 plus £1,800 London Weighting per annum
The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
Hours of work:
Weekly Rotational Shift Pattern:
Working 1 Saturday morning ( in 4
Key responsibilities will include:
As such we would like you to have/be:
In return, we can offer:
To be considered for the above opportunity you must be eligible to live and work in the UK.
