Care Litigation Case Co-Ordinator - Bournemouth, United Kingdom - South West Water

Description

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater. Are you a confident communicator who thrives under pressure? We currently have a Care Litigation Case Co-Ordinator position available for a motivated individual to join our team working in Bournemouth. Joining us on a full-time, permanent basis, you will receive a competitive salary of £24,900 per annum plus excellent benefits. About the role: We are looking for a reliable Care Litigation Case Co-Ordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes, deciding on the most appropriate course of action

What you will be doing:

Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers

Showing initiative in offering a bespoke service and SWW/BW offerings based on customers individual circumstances

Developing a comprehensive grasp of disengaged customer's circumstances to enable an appropriate payment arrangement and affordability plan to be agreed, or to highlight the ramifications of non-payment

Solving the customer's initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have

Sharing insights with peers and management. With alignment to our company values, promote a collaborative approach to continuously improving our customer service experience

Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system

Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process

What we are looking for:

Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths

Excellent communication skills, including:

Able to lead discussions

Communicates confidence through positive language making own decisions (where necessary) via the telephone

Strong negotiation and reasoning skills

Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved

Open and honest demeanour, sincerity whilst remaining tactful

Friendly and socially confident, with a willingness to engage with others

Confidence to direct and manage a call through to resolution

Forward thinker who shows initiative and takes ownership

Advocate of Innovation

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

Generous holiday allowance plus bank holidays

A discretionary Bonus

Competitive Contributory Pension

Access to the Company Sharesave Scheme

Various health benefits

And more

Closing Date: 17th April 2024Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.