Customer Contact Officer - Manchester, United Kingdom - Great Places Housing Group

Great Places Housing Group
Great Places Housing Group
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Salary:
Up to £24,000


Job Type:
Full Time, Permanent


Location:
Head Office


Benefits:

Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Customer Contact Team Leader, the Customer Contact Officer will work as part of the Customer Access Hub to provide first point of contact resolution to a wide range of customer demands.

You will work with customers to devise their own solutionswhere possible or escalate to Neighbourhood Services Managers for further investigation if required.

The role will promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully.


About You:


You may have experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.

The ability to speak another language is desirable (South East Asian or Eastern European).


About our company:

Great Places Housing Group is not your average housing association.

We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.

Our work doesn't stop at our customers' front door.

The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless,young parents, older people and those with mental health needs.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day.

Working for us you will be part of something special and in return, we offer a competitive package with a range ofenhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.

REF-201124
More jobs from Great Places Housing Group
See all jobs of Great Places Housing Group