Neighbourhood Housing Assistant - Dartford, United Kingdom - Adecco UK

Adecco UK

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic opportunity has emerged for a Housing Assistant to join one of Adecco's leading public sector housing clients in a full time (35 hours per week, Monday to Friday), fixed term contract role for the next nine months until January 2024.

This role is to cover maternity leave and our client needs somebody to start as soon as possible, in April 2023.

Based in our client's Dartford office in Kent (although working from home 2-3 days each week), this role would be ideal for a junior housing professional who is keen to progress their career within housing and learn all about repairs, housing management etc.

The salary range is £20,250- £25,317 and they would offer between this scale dependent on experience.

The main purpose of this role is to provide support to the neighbourhoods business area through the provision of diary management, customer liaison, administration and reception services.

Key elements of this role include:

Acting as duty officer for the neighbourhood team, providing support on behalf of team members and taking proactive steps to ensure diary management for individual officers.
Acting as first point of contact for callers and visitors to the company premises; including reception desk duties as necessary.
Working collaboratively with the Central Business Administration Team to ensure that administrative requirements are fulfilled. This will include the preparation of tailored letters tackling specific lowlevel ASB or estate management matters; court bundles; signup packs and mutual exchange paperwork
Drafting correspondence to residents (or groups of residents) on behalf of Neighbourhood Officers.
Supporting the recovery of rent arrears and the reduction of void turnaround times.
Managing Customer Relationship Management (CRM) processes
Liaising on a daytoday basis with internal and external customers. This includes progress chasing, ensuring all followup action is taken; handling further enquiries and assisting in the resolution of problems.
Assisting the Neighbourhood Officers with the completion of estate inspection reports, the implementation of actions identified during those inspections and the maintenance of records of estate inspections undertaken.
Being responsible for general office duties including the monitoring and ordering of stationery; key forms (such as diary sheets, signup packs etc.); franking of letters and management of leaflet displays
Maintaining and organising estate and block keys on behalf of the team.
Providing local administrative support to the Neighbourhood Response Officers and Estate Services Manager.
Organising, preparing and distributing meeting papers and minutetaking as appropriate.
Assisting in the preparation of regular performance information, creating and maintaining statistical graphs and tables.

Please note, our client needs someone who has previous housing experience and who has worked on a housing management system before.

The one our client uses is CRM, but anything similar to this is really important. The hours are full time, Monday to Friday 9am to 5pm. A car driver/owner is not needed for this role.

Only applicants who feel they meet the above criteria, are comfortable working in our client's Dartford office and can start in April 2023 need apply.

To speak to a recruitment expert please contact Robin Turner