Customer Service Coordinator - Newcastle upon Tyne, United Kingdom - Hadrians Recruitment

Hadrians Recruitment

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Service Coordinator

Location:
Hybrid working (following 3 months office-based induction training)

1 week Newcastle Shared Service Office (NE4) based.
1 week Home based.

Working Hours:
Mon-Fri -8am-5pm

Starting salary:
£23,000 + company bonus + benefits
We are proud to be supporting our client, a family-run business with its roots firmly in the Northeast. The business is over 50 years old and now employ over 500 people across a UK wide Depot network.

The business delivers plant, site accommodation, welfare facilities, portable toilets, and solar product hire needs to a wide range of customers and has an exceptional reputation for delivering service and quality.

The business is passionate about their people, hiring skilled, experienced & knowledgeable people who know take the time to get to know the local area and customers.

Training and development are important to ensure that everyone is up to date with current requirements and legislation.

Retention is high across the business, which is testament to the culture within the business, many members of the team having achieved over 40 years' service.

Key duties include:

Working as part of the wider Customer Excellence Group you will support existing and new customers with a specific region with requirements.
Providing recommendations through product knowledge and previous feedback to customers.
Ability to understand customer needs, from initial enquiry through to confirmation of order, delivery of products and dealing with after care/rehires/maintenance.
Resolving any problems or queries that arise to ensure customer satisfaction.
Liaising with depot network and other departments as required.

Skills & experience required:

Effective communication skills both verbally and written with both internal and external stakeholders
Enjoy learning and continuous development of product knowledge to enhance customer experience and provide product recommendations
Demonstrate organisational and planning skills to manage workload effectively
Competent IT skills and ability to learn new systems confidently
Experience of handling customer accounts with Service Level Agreements, with a confident and professional manner
A flexible approach to change and drive to continuously improve
Enjoy working as part of a Team in fast paced volume environment