Service Co-ordinator - Lancashire, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Lancashire, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Account Network:

***
Business Area: Key Account Network:

***
Place of Work: Lancashire
***
Contract Type: Permanent
***
Hours: 40
******
Context
***
Service Co-ordinator
***
Bolton
***
Competitive salary with excellent benefits - please contact the recruitment team for this information although we don't advertise our salaries, you won't be disappointed
*********
Working as part of the Service Desk team on a Facilities Helpdesk, the team is the central point of contact for customers and operational colleagues in the raising, allocation and completion of jobs.
***
Your role will be to provide Admin support and take ownership of each customer request and know how to quickly come up with the best solution. You must understand excellent service delivery and the importance of accuracy and customer focus.
***
Working 40 hours per week Monday to Friday between the hours of 8am to 5pm. We are offering a competitive salary, 25 days holidays plus all bank holidays, Pension as well as retail discounted offers.
******
Key Responsibilities
******:
-
Maintain resource planning technology solution and scheduling in-house engineers on a national scale within the contract Service Level Agreements
***:
-
Co-ordinating all calls and queries and assigning all outsourced tasks, choosing the right specialist contractor for the issue
***:
-
Raising purchase orders for external delivery partners and keeping live updates from start to completion
***:
-
Managing engineers in the field, monitoring time and material costs, using the correct labour by skill set and location
***:
-
Covering shortages in staff and providing emergency solutions where there is threat to health & safety or customer site security
******
Professional and personal competencies/qualifications
******:
-
Previous helpdesk/customer service/field operative scheduling support experience essential
***:
-
Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
***:
-
Strong team player - cooperative and willing to assist others
***:
-
Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning. Experience of dynamic scheduling tools would be advantageous
***:
-
Engaging and strong communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
***:
-
Strong capability in objection handling and a professional firmness when dealing with field operatives
***:
-
Well organised, deadline oriented with the ability to multi-task, prioritise and manage competing demands
***:
-
Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
***:
-
Excellent attention to detail and accuracy
***:
-
Previous experience of building fabric, mechanical & electrical maintenance would be advantageous.
***
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
***
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
***
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
***
If you have any further queries regarding this role, please contact the Resourcing Team on
******
Please click on the following link for more information on this role:***
ISS is proud to be a diverse and inclusive employer.
***
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
*****Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.