Senior Client Funds Officer - Kettering, United Kingdom - North Northamptonshire Council

North Northamptonshire Council
North Northamptonshire Council
Verified Company
Kettering, United Kingdom

1 day ago

Tom O´Connor

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Tom O´Connor

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Description
About the role
An opportunity has arisen for a Senior Client Funds Officer to join the Client Funds Team.

The role will support the Client Funds Team Leader and will be responsible for the day to day operational management of a caseload of Appointeeship/Deputyship clients for North Northamptonshire Council.

The Client Funds Service delivers financial support to clients who lack capacity.

The work is with vulnerable adults and requires an individual who can communicate with customers and a variety of other organisations and departments.

What will you be doing?

About you

  • Ability to understand and interpret national legislation and guidance and adhere to local policies and procedures.
  • Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills. Ability to communicate effectively both verbally and in writing, able to influence and negotiate when advising and supporting clients.
  • Experience of working independently, scheduling and prioritising own work to meet service requirements.
  • Ability to travel throughout the county to meetings with clients /other council representatives and outside organisations is required.
About us

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country.

Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.


Our priorities are:
- helping people live active fulfilled lives
- caring for our young people, providing them with high quality education and opportunities
- enabling a thriving and successful economy
- leading on a green and sustainable environment
- ensuring our communities are connected do they can shape their lives and where they live
- providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.


Your differences make us different - Achieve Together.

  • We are undertaking consultation with the Trade Unions on terms and conditions and the future NNC pay structure and during this time are appointing new employees on interim spot salaries. You will be advised of the outcome and any impact on your role once this work is complete._
Our benefits


We offer:
- a competitive salary
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (27 days, rising to 32 days) and bank holidays, plus the option to buy up to an extra 10 days
- agile and flexible working arrangements to help you with a healthy work-life balance.
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