Accounts Assistant - Bournemouth, United Kingdom - Page Personnel

Description

The role involves assisting with invoicing for all things property, as well as handling customer queries via phone and email.

Additionally, tasks include administration of direct debits, reconciling monthly files, supporting debtor query resolution, and contributing to process improvement discussions within the team.

My client are a dynamic force in Bournemouth's real estate and property scene, eagerly searching for an accounts assistant to join their vibrant team.

• Assist with invoicing for Ground Rent, Service Charges, and Additional Charges
• Handle monthly Rent Demands and reconcile accounts for rental customers.
• Manage incoming calls and inquiries from House/Estate Managers and homeowners.
• Respond to emails and written correspondence promptly.
• Administer Customer Direct Debits including mandates, payment plans, and collections.
• Reconcile monthly Direct Debit files accurately.
• Support resolution of debtor queries efficiently.
• Contribute to discussions on process improvement within the team.
• Assist with ad hoc duties in the team and wider teams as required.

• Maintains composure under pressure and adapts flexibly to business demands.
• Demonstrates excellent written and verbal communication skills, providing toptier customer service.
• Quickly builds strong relationships and collaborates across organizational boundaries.
• Approaches challenges with a positive and proactive attitude, striving for continuous improvement.
• Efficiently resolves issues and holds qualifications or equivalent experience to AAT Level
• Brings substantial billing expertise, excelling in managing high transaction volumes.
• Proficient in Excel and finance systems, with a background in customer service.