Energy Operations Specialist - Nottingham, United Kingdom - E UK PLC

Description

Bringing that feel-good energy.
We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
Were also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.
We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. Were also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.
Driving positive energy.

Are you passionate about customer service and delivering the ultimate customer experience? Have you ever wanted to work in an environment where youre trusted to make the decisions? Were all about building sustainable futures and were doing that by making energy accessible to all.

ON Next were a hybrid company so we split our working week between home and your dedicated hub. We call them hubs instead ofoffices at E.ON Next were a family and our hubs are where we get together to catch up, collaborate and host our weekly socials (In terms of our working environment, we strive ourselves on offering flexible hybrid working approach, where you are expected in the office 2-3 days a week.
As an Credit Operations Energy Specialist youll be part of our customer operations and have the most important job

Youll be empowered to look after all our customers, dealing with everything from billing to meter exchanges - making our customers happy in every interaction.

Youll engage with industry stakeholders and customers alike over the phone and via email. Dont worry if you dont know a lot about energy

we provide full training to equip you with the skills and knowledge needed to create an amazing customer experience.

ON Next we learn and grow together every day and well expect you to come up with solutions to help us consistently improve the company.

Good English skills both written and verbal
Ability to think on your feet in a fast-paced environment
26 days holiday plus bank holidays AND a guarantee of your birthday off
Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more
Work life balance
we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

Working environment:
Flexible hybrid working, 2-3 days a week in Trinity House for Notts based or Granite House for Leicester.

Interviews followed by the induction will be held at our Nottingham Hub, after training is completed the successful Leicester candidates will be based at our Leicester Hub - Granite House, Syston.

Due to the nature of this role your employment will be subject to a basicDBS(Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
Applicants should be available without any annual leave for the first 8 weeks.