- Undertake reception duties, including booking patients intoclinic, using computerised systems.
- Answer / deal with both face to face and telephone enquiries.
- Provide administrative support typing, data inputting,filing, photocopying and facsimile as deemed appropriate, in line with TrustPolicies and Procedures.
- Deal with incoming and outgoing post.
- Act as firstpoint of contact.
- Answer / dealwith non-clinical enquiries / queries, both face to face and via thetelephone, in a friendly and courteous manner and pass them on to the relevantmember of staff in an appropriate and timely manner.
- Provide anexcellent customer service role to both internal and external personnel.
- Liaise andinteract appropriately with other users and colleagues, as and when required.
- Maintain andupdate all clinical and non-clinical bookings of meeting rooms, notifyappropriate personnel of any changes.
- Obtain andretrieve clinical/non-clinical records as requested.
- Educated to academic Level 2 ( GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
- Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role
- Previous, relevant NHS experience
- Willingness to undertake further training
- Ability to meet the travel requirements of the role
- Knowledge of office procedures
- Working knowledge of Microsoft Office Word, Excel, Outlook
- Understanding of the Data Protection Act and code of Confidentiality
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- IT skills equivalent to RSA level 2
- Good level of literacy and numeracy
- Good communication and organisational skills
- Good telephone manner
CAMHS Receptionist/Administration Assistant - Worcester, United Kingdom - Herefordshire and Worcestershire Health and Care NHS Trust
Description
Job summary
CAMHS is a specialist mentalhealth service for children and young people who have moderate to severe mentalhealth problems. The service offers faceto face clinic based and video conferencing approach to delivering care andassessments over four sites across the county.
An excellent opportunity hasarisen for an enthusiastic, experienced individual to join our team on apermanent basis, working on our reception at Worcester CAMHS. The successful candidate will be offered towork either hours per week, Monday to Friday, with 30minutes unpaid break or 2 x part-time posts will be considered, working daysand times will be discussed during interview.Your base will be CAMHS Worcester, Aconbury North which is situated onthe Worcester Royal Hospital site.
Interviews for this post will take place on 13 May 2024 at Aconbury North, Worcester.
Main duties of the job
The successful candidate will besat on our main reception meeting and greeting patients and staff members,answering the main telephone where you will be expected to take messages andpass them onto the relevant staff members.You will also be responsible for room bookings at CAMHS Aconbury North.
The ability to use yourinitiative, work proactively, demonstrate excellent communication andinfluencing skills, manage and prioritise your own workload and respondflexibly to changing demands are essential requirements of the role.
Theremay be occasions when you are required to work from any of the CAMHS sitesaccording to business needs and therefore a degree of flexibility is required.
We are asupportive and passionate team, and you will receive full training to ensureyou can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job descriptionJob responsibilities
KEY RESPONSIBILITIES
For full details of the duties andcriteria for the role please refer to the job description and personspecification attached.
Person SpecificationQualifications
Essential
Experience
Essential
Desirable
Additional Criteria
Essential
Knowledge
Essential
Skills & Abilities
Essential