Customer Service Billing Administrator - Salford, United Kingdom - MARLOWE FIRE & SECURITY LIMITED

MARLOWE FIRE & SECURITY LIMITED

Verified Company

Salford, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Marlowe Fire & Security Group are the fastest growing and most innovative consortium of fire life safety and security service providers in the UK. Due to
enormous growth, we're looking for a
Customer Service Billing Administrator to work as part of the invoicing team to ensure that accurate and effective customer service is provided across all functions within the business,always Maintaining a professional & courteous approach, supporting out customer charter.

Key Responsibilities

Daily database management of open Engineering jobs
Pricing and invoicing generation daily
Chasing internal departments for required information to enable invoicing
Submission of customer reports
Uploading invoices to customer invoicing portals
Investigation of invoice queries and raising credit notes
Maintenance of invoicing database
Any ad hoc duties as and when required to support the business
Management of customer queries and complaints through to completion
Processing of orders to ensure all work is carried out and invoice created
Proactive approach to management of customers workload
Cost & close all jobs for invoicing in accordance with customer requirements
Liaise with all internal teams to ensure effective response to customers and work completed within SLA
Effective communication with internal and external customers

We need someone who can demonstrate exceptional communication and customer service skills.

Ideally, we'd like to speak to someone who has performed in a similar role and function; however, training will be provided for people who have the correct skillsetand attitude, who are happy to embrace a challenge in a fast paced, but fantastic work environment with a great team ethic.

Selfmotivated, proactive, enthusiastic, flexible
The ability to work independently and a desire to learn
Excellent administration and computer skills
Customer focused with the ability to resolve customer queries
Analytical in approach
Exhibit a high degree of professionalism and resilience
Experience of manipulating data using Microsoft Excel and other appropriate packages
Strong organisational skills
High attention to detail
The ability to handle multiple priorities with a structured approach

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers providing protection to ourcustomers property and people.

Consisting of 8 established and complimentary brands:

ACL, BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression,Morgan Fire Protection.

What we offer
As part of the Marlowe Fire and Security team you will have access to some great benefits including:

Basic Salary up to £22,000
Pension
Life Assurance
Free, secure, onsite parking
Free onsite gym
Paid Refer a Friend Scheme
Mental Health & Wellbeing Scheme
Employee Recognition Scheme
Birthday Holiday
Additional Day holiday for each full year of completed service (up to 25 days)
Development and progression opportunities

Additional information

Equal Opportunities

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves.

We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.