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- Provide 24/7 monitoring services for a complex set of internal and 3rd party systems, processes, applications and connections
- Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures
- Analyse process and system functions and failures to quickly isolate and define problems
- Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date
- Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues
- Perform diagnostic analyses of the application, network & related systems as and when required
- Provide onsite and remote technical services as necessary to ensure continuing monitoring
- Organise and prioritise their own workload, in line with business requirements
- Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues
- Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by the incident manager
- Comply with all legislation and codes of practice appropriate to the role
- Previous experience within a NOC environment or similar, on AWS or equivalent platforms.
- Previous experience working and troubleshooting in a Linux/Unix environment.
- Demonstrable ability to problem solve both proactively and reactively.
- Background in technology and knowledge of the Payment Business Industry
- Understanding of Payment system capabilities and features
- Programming skills (macros & scripts)
- Opportunity to be part of a rapidly scaling, prominent Fintech business
- Flexible working
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
- Social events and team building
- Celebrations
Network Operations Centre Analyst - London, United Kingdom - Trust Payments
Trust Payments
London, United Kingdom
1 month ago
Description
Trust Payments have an exciting opportunity for a Network Operations Centre Analyst to join the team.Location:
Bromley
Salary:
Competitive + Shift Allowance
Job Type:
Hybrid, 24/7 shifts including weekends (any antisocial hours can be worked from home)
Reporting to:
NOC Team Leader
About Us:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution.
Network Operations Centre (NOC) Analyst – The Role:
The NOC Analyst is responsible for monitoring the availability and performance of Trust Payments systems and services, both internal and customer facing, on a 24/7 basis.
The role holder will assess and investigate any issues, co-ordinating with internal teams and 3rd parties to ensure they address them both directly and through escalation processes.
Given the 24/7 nature of this activity, shift work is expected.Network Operations Centre (NOC) Analyst– Key Responsibilities:
The NOC Analyst will:
Network Operations Centre (NOC) Analyst – You:
Essential:
Desirable:
Network Operations Centre (NOC) Analyst– Benefits: