Service Desk Operator - Wokingham, United Kingdom - Fisco Uk

Fisco Uk
Fisco Uk
Verified Company
Wokingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:

  • Facilities Services
  • Information Technology and Communication Services
  • Energy Management Services
The business aim is to be considered "best-in-class" and "doing what we say"

Key Tasks

  • Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
  • Instruct suppliers to carry out work and monitor and manage them for event closure details
  • Update supplier contact details for each event as appropriate
  • Assist upkeep of supplier compliance/service records/certificates and allocation to CIMS
  • Ensure building and contact information in CIMS is kept up to date and relevant
  • Other adhoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave

Key Terms
Salary


TBA
Days of Work

8:30am-5:30pm, Monday to Friday


Benefits:

25 days Holiday + Bank Holidays, Workplace Pension


Attributes Required
Education

A good general education is essential

Training

  • No specified training is required although job holders must be able to demonstrate achievement in the areas of experience detailed below, which is likely in a number of cases to be through formalised training courses. Full training and induction on the facility and systems will be given. System details will be supplied in due course
Experience (Essential)

Telephone operation in a business environment

Experience (Desirable)

Worked in a support services team environment or for a service company

May have worked in a call centre environment

Have a background in Facilities Management or Support Services

Aptitudes

Excellent phone manner (familiar with computer based telephony systems)

Highly Customer focused

"Can do" attitude

Character

Self-motivating and enthusiastic team player.

Flexible and hard working.

Willing to be involved in all aspects of the business.

Innovative and imaginative.

As a team player will contribute to team building and succession planning.

Ambitious, willing to grow and develop with the business
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