2nd Line Analyst - Yarlet, United Kingdom - Steria Recruitment
Description
Intelligent Resource is currently working alongside our leading client based in Stafford to recruit 2nd line Technology Support Analysts, you will be part of a busy team based primarily on-site but there will be travel to other sites required on occasion.
This is an exciting time to join the team and an excellent opportunity to join the organisation at a time of real growth.
Key Responsibilities
- Track, triage and manage both incidents and service requests from both the receipt until completion, ensuring resolution in a timely manner, to a high standard and with as little disruption to the business as possible, ultimately providing an excellentlevel of customer service
- Conduct operational checks and tasks, daily, ensuring system stability, ensuring daily operation of shifts is not disrupted by technology or equipment failures
- Provide desktop support to colleagues across the organisation
- Troubleshoot hardware & software problems
- Identifying and Resolving problems, implement service and process improvements, working with relevant parties
- Build and configure laptops and desktops, installing software, software updates and patches
- Participate in the oncall rota on a 4weekly basis, (24/7) for the week to support with business critical out of hours priority issues if required (additional benefit payments apply).
About You
- Previous experience within IT & Desktop support is required, although training will be provided for bespoke systems
- Previous experience and knowledge of distribution & retail software and hardware technologies is beneficial.
- Experience of using Landesk / Heat / Ivanti / Sophos software and experience of Software licencing is advantageous.
- Good knowledge of PC hardware and software setup and configuration.
- Must be able to provide excellent customer service
- Experience within a ITIL process driven environment, although ITIL certification is desired but not essential
- Excellent ability to problem solve and manage multiple tasks within assigned deadlines
More jobs from Steria Recruitment
-
Senior Project Manager
London, United Kingdom - 2 weeks ago
-
Marketing Executive
Brighton, United Kingdom - 1 week ago
-
Applications & Systems Engineer
Newcastle Upon Tyne, United Kingdom - 3 weeks ago
-
Change & Release Manager Azure
Brighton, United Kingdom - 2 weeks ago
-
Field Service Engineer
Northampton, United Kingdom - 3 weeks ago
-
Lead Dba
Luton, United Kingdom - 1 week ago