2nd Line Analyst - Yarlet, United Kingdom - Steria Recruitment

Steria Recruitment
Steria Recruitment
Verified Company
Yarlet, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description

Intelligent Resource is currently working alongside our leading client based in Stafford to recruit 2nd line Technology Support Analysts, you will be part of a busy team based primarily on-site but there will be travel to other sites required on occasion.

This is an exciting time to join the team and an excellent opportunity to join the organisation at a time of real growth.


Key Responsibilities

  • Track, triage and manage both incidents and service requests from both the receipt until completion, ensuring resolution in a timely manner, to a high standard and with as little disruption to the business as possible, ultimately providing an excellentlevel of customer service
  • Conduct operational checks and tasks, daily, ensuring system stability, ensuring daily operation of shifts is not disrupted by technology or equipment failures
  • Provide desktop support to colleagues across the organisation
  • Troubleshoot hardware & software problems
  • Identifying and Resolving problems, implement service and process improvements, working with relevant parties
  • Build and configure laptops and desktops, installing software, software updates and patches
  • Participate in the oncall rota on a 4weekly basis, (24/7) for the week to support with business critical out of hours priority issues if required (additional benefit payments apply).

About You

  • Previous experience within IT & Desktop support is required, although training will be provided for bespoke systems
  • Previous experience and knowledge of distribution & retail software and hardware technologies is beneficial.
  • Experience of using Landesk / Heat / Ivanti / Sophos software and experience of Software licencing is advantageous.
  • Good knowledge of PC hardware and software setup and configuration.
  • Must be able to provide excellent customer service
  • Experience within a ITIL process driven environment, although ITIL certification is desired but not essential
  • Excellent ability to problem solve and manage multiple tasks within assigned deadlines
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.
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