- Ability to communicate verbally and in written form in English at all levels of patients and staff.
- Basic numeracy and literacy skills
- Training in areas such as Health and Safety.
- Experience in dealing with the general public.
- Ability to use initiative
- Good verbal and written communication skills
- Ability to work independently.
- Able to prioritise and organise own workload following instruction.
- Ability to work in a team.
- Experience in a caregiver role
- NHS (or similar size organisation) experience.
- Experience in a customer service role
- Experience of NHS systems
- Flexible and adaptable to changing demand
- Sensitive to the needs of patients, including their right to confidentiality.
- Experience of working in large teams
Endoscopy Unit Housekeeper - Blackpool, United Kingdom - Blackpool Teaching Hospitals NHS Foundation Trust
Found in: Talent UK C2 - 2 weeks ago
Description
Job summary
The post holder will work as an integral part of the unit team ensuring a high quality service always. They will be responsible for supporting the clinical staff and patients from admission to discharge. Their work will support the enhancement of best patient experience to the level that is desired and monitored by our unit management and our COAST and JAG accreditors.
The Endoscopy unit is a busy JAG accredited Unit undertaking diagnostic and therapeutic endoscopy. This includes Colonoscopy, Sigmoidoscopy, Capsule Endoscopy, ERCP, Bronchoscopy, EBUS, EUS, and Enteroscopy. We also perform Therapeutic and Palliative stenting PEG, NJ insertion, In-patient endoscopy, GA Endoscopy and 24 hour 7 days a week GI Bleeds service. Through investment we will soon have 6 working endoscopy rooms that deliver to our patients. This is an exciting time to join Endoscopy, you will be part of a large established team of committed professionals who are proud to deliver the very best care to all patients that need the services of the unit. Successful applicants will become part of an inclusive team with an ethos of civility, kindness and respect.
Main duties of the job
This non clinical role will support the provision of comfort products for all patients through admission to discharge. eg facilitating relative contact as needed, ensure comfort and availability of procedural clothing. The role will ensure provision, ordering, stock monitoring and delivery of Laundry products and refreshment provision for patients post procedure.
The post holder may be asked to be involved in the cross cover of other support/ancillary roles in the unit. This will always be role appropriate and may be necessary to ensure no gaps in service at times of leave. These duties will be determined by the ward sister/charge and you will be given appropriate training for this.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live . In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job descriptionJob responsibilities
To assist in monitoring and maintaining of appropriate laundry stock, as directed, highlighting any deficiencies of service.
To ensure support of the patient journey from admission to discharge in all aspects of comfort eg, procedure appropriate clothing provision, laundry availability, refreshment and snack availability and delivery to patient . Ensure the cleanliness and stocking of the patient kitchen to allow no deficit in provisions this includes the emptying and filling of dishwashers.
To liaise with staff, to ensure that bed areas and trolleys are cleared, cleaned and made ready for the next patient in a timely manner to ensure no interruptions in patent flow.
To help maintain the content and standards of all notice boards as directed.
To ensure the woodland room is clean and appropriately stocked to receive patients at any time. To escort patients and relatives to and from the woodland room.
To cover weekly 1 day as ward clerk due to gaps in roster provision. This may increase at times of leave.
With direction, ensure the safe delivery of patient to appropriate point of discharge, this is usually a relative/friend in attendance at the unit. Occasionally you will be asked to support way finding to car park or bus terminal or wait with patient for patient transport.
The role will involve the delivery of all specimens at least twice daily to the pathology lab and the collection and stocking of all variations of pathology sampling pots to ensure availability at all times to endoscopy clinical teams.
Please ensure you have read the attached Job Description and Person Specification, before applying for this role, and for further information.
Person SpecificationQualifications
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Desirable