Senior Claims Specialist - London, United Kingdom - Liberty Specialty Markets

Description

About the Role:

·To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.

·Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.

·Working closely with the FINPRO Claims Managers and Head of Commercial Claims to deliver corporate goals whilst promoting LSM's core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all FINPRO lines (Cyber, PI, FI and D&O) to ensure outstanding customer service at all times.

About the Department & Team:

Key Responsibilities:

·Proactively handling of a cross section of FINPRO claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file

·Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral

·Liaising closely with relevant stakeholders throughout the life cycle of the claim. For example the policyholder, broker and co-insurers, actuaries and underwriters.

·Ensuring compliance with best practice, service and communication through system reporting and internal file audits

·Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters

·Working with underwriters and business development managers in order promote good working practices and relationships with clients.

·Ensure good file maintenance and record keeping

·Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.

·Works with Claims Manager and Head of FINPRO as required.

·Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience:

·Degree or GCSE A levels or ACII qualified or working towards

·Minimum of 5 years' experience in the London Market in relevant classes

·Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace. ?

·Knowledge of law and insurance regulations in various jurisdictions.

·The ability to effectively interact with brokers and internal departments is essential.

·Strong verbal, written communication and organization skills.

·Strong negotiation, analytical and decision making skills also required. ?

·Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team

·Ability to decide the complexity of claims on prescribed rules.

About Liberty Specialty Markets (LSM)

Liberty Specialty Marketsis part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: