HR Administrator - Liverpool, United Kingdom - The Granite Group

The Granite Group

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Human Resources function plays an integral part in supporting the businesses' People Strategy and offers professional HR support and guidance to each area of the organisation.

We are pleased to be recruiting for a brand-new role to our HR team As the HR Administrator you will get actively involved in supporting the team to manage Employee Relations procedures and be the first point of contact for our managers and colleagues across the business, triaging queries and escalating where needed.

You will support the HR Advisers and HR Managers by acting as first point of contact, managing the People Inbox and supporting the wider team by allocating the queries to them.

You will provide an empathetic and pragmatic service aligned to our Company Values to our Operations Divisions across the UK.

There will also be opportunities to support and work on various People, Engagement, Charity, and Wellbeing related projects throughout the year.

Our team also support our Charity Committee, the Engagement Team and our team of Mental Health First Aiders, as well as gaining experience with some aspects of employee relations in the role so this is a great opportunity for a colleague who is looking to start their career in HR.

Job title:
Human Resources Administrator

Working Hours:
Monday to Friday, 9am to 5:30pm

Location:
Liverpool with opportunity for hybrid working

Salary:
£22,050-£24,000 DOE

What you will be doing:

To be the first point of contact for all HR queries within the team, which may mean remotely via MS Teams and face to face
Support the team to advise and guide our Operational managers on issues related to employee relations in line with Company policy and ACAS best practice
Support the team to advise and guide our colleagues in an empathetic manner on issues related to employee relations in line with Company policy and ACAS best practice
Triage all queries that come into the People Inbox in line with SLAs, escalating to either the People Advisers or People Manager using a riskbased approach
Manage all administrative paperwork in relation to case work in line with the HR Team SLAs
Ensure that all HR case data is kept up to date and managed in line with the HR Team SLAs
Complete all standard company references in line with DPA 2018, GDPR and our SLAs
Provide support to the People Advisers, People Manager and the Head of HR
Assist in the delivery of the Company Wellbeing Strategy
Support the Engagement Team, Charity Committee and Mental Health Fist Aiders where needed
Once trained, manage an ongoing caseload including and not limited to
Family Friendly, Probation reviews and shortterm absence

What we're looking for:

Experience in managing and working from a highvolume shared mailbox

Experienced in dealing with customer queries with an empathetic approach in line with company policies

Entrylevel understanding of Equality, Diversity and Inclusion in the workplace
Entry level understanding of legislation relevant to the business area, including but not limited to the Equality Act 2010, Working Time Regulations 1998, Data Protection Act 2010 and Employment Rights Act 199
CIPD L3 would be advantageous however not essential

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry.

As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK.

We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are.

We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn want to give you more than a job, we want to give you a purpose and a career.

So, what can we offer you as an employer? Some of the benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Additional Buy & Sell Holidays
Company Sick Pay Scheme
Company Paid Maternity & Paternity Leave
Enhanced Company Pension Scheme
Perk Box Online & High Street vouchers and discounts

- £250 bonus for every new colleague you recommend to the business