Assistant Manager at JuiceBaby - London, United Kingdom - Juicebaby Ltd
Description
An exciting opportunity to join a growing independent cold-pressed juice bar with two sites based in World's End, Chelsea & Notting Hill.
Our business is driven by a wholehearted mission to provide fresh food & drink that makes a positive, long-lasting impact on our health & wellness. Our range of products includes cold-pressed juices, smoothies, açaí bowls, salads, hot foods & a range of desserts/snacks.
The Assistant Manager role involves supporting our Multi sites Manager in managing our store and sales team while sustaining excellent product quality & customer service standards. You will be helping manage the FOH team who operate the till systems as well as produce a range of Made-To-Order products such as coffees, smoothies & açaí bowls.
Responsibilities of the Assistant Manager
· Team management including Recruitment & training of Team Members.
· Helping to review performance, goals & development at all levels.
· Providing training sessions/refresher training to ensure excellent customer service & quality standards are maintained.
· Helping maintain KPI's including sales, labour, wastage & mystery shopper targets on a weekly basis.
· Ensuring health & safety, food safety & hygiene, cash handling, proper equipment use & maintenance are in place.
· Store management including ensuring there are full merchandising displays, general cleaning, maintenance and waste management.
· Recognise product quality issues and feed back to Central Production facility to correct these.
· Manage general enquiries (queries/complaints) and drive sales through Deliveroo.
Requirements of the Assistant Manager
· Ability to train & developing junior team members.
· Friendly & professional and energised to provide excellent customer service.
· Must have a committed, problem solving & can-do attitude.
· Organised & calm under pressure.
· Excellent written & verbal communication.
· Great attention to detail.
· Good level of financial literacy.
· Autonomous & able to take initiative.
· Previous supervisor experience in food & beverage operations is favourable