Technical Support Engineer - St Leonards, Dorset, United Kingdom - Hamilton Barnes

    Hamilton Barnes
    Hamilton Barnes St Leonards, Dorset, United Kingdom

    1 month ago

    Default job background
    Technology / Internet
    Description

    2nd Line Support Engineer - Microsoft Gold Partner

    Company Overview:

    A rapidly expanding Microsoft Gold Partner, are looking for a Technical 2nd Line Support Engineer to join their East Sussex-based team.

    They specialise in providing Cloud Services to Small-to-Medium sized enterprises across the UK and are looking to expand into the European market shortly.

    Responsibilities:

    • Provide technical support across a variety of technologies.
    • Offer guidance, manage internal IT systems, and assist with proposals.
    • Participate in IT project implementations and maintain performance targets.
    • Record support calls, monitor queues, and conduct scheduled maintenance.
    • Ensure cyber and network security best practices and liaise with vendors.
    • Prepare hardware, assist with client deployments, and visit sites as needed.

    Skills/Must have:

    • Passion for enterprise-grade infrastructure technology and a minimum of 2+ years' experience in a similar role.
    • Expertise in Microsoft technologies - Office 365 / Azure / Windows / Active Directory
    • Proficiency in configuring and maintaining devices with Microsoft Endpoint Management.
    • Experience with virtualization, backup solutions, and telecoms.
    • Networking Fundamentals - Knowledge of protocols.
    • Excellent communication skills.

    Benefits:

    • Paid for Certifications & Training
    • Extensive pension scheme.
    • External Work Related Wellbeing Scheme.

    Salary:

    • £28,000 to £34,000 Basic Per Annum

    Location:

    • St Leonards-on-sea